Listen
Before recommending anything, we map the problem in full. That includes the technical context, but also the political context, the historical context, and the constraints that shaped today's system. Most consultants skip this and start solving. We don't. The Listen phase produces a written diagnostic — not a slide, not notes — that we hand back to you before any solution is proposed. If the diagnostic is wrong, the rest of the work is wrong.
- Written diagnostic memo (5–15 pages)
- Explicit list of assumptions and unknowns
- Decision tree for the rest of the engagement